Episode Description In this episode, Ed sits down with Bret, an expert in change management and communication, to discuss why successful club transformations depend not just on strategy but on how change is communicated. They explore the unique challenges of implementing change in private clubs, the importance of transparency, and how leaders can effectively manage member expectations. From capital improvements to governance restructuring, Bret shares insights on how clubs can proactively shape the narrative, overcome resistance, and drive meaningful progress.

Key Moments:

The Heart of Change Management [00:00:37] – Bret explains why communication—not technology or funding—is the key factor in whether change initiatives succeed or fail. Why Private Clubs Face Unique Challenges [00:08:46] – Unlike corporations, clubs are often governed by boards and have emotionally invested members, making consensus-driven decision-making essential. Transparency and the Rumor Mill [00:14:06] – The importance of addressing potential changes early and openly to avoid misinformation and resistance. The Role of Vision in Driving Change [00:19:27] – How club leaders can frame their messaging around a long-term vision that aligns with the club’s mission and values. Multi-Channel Communication Strategies [00:23:13] – The necessity of using multiple platforms—email, in-person meetings, social media, and club signage—to reinforce key messages. Managing Resistance: What’s in It for Me? [00:33:15] – How clubs can effectively communicate the direct benefits of changes to both long-time and newer members. Setting Realistic Expectations and Timelines [00:36:07] – Why major club transformations often require a two-to-three-year horizon, and how leaders can manage expectations while maintaining momentum. Lessons from the Chicago Board of Trade [00:38:53] – Bret shares a case study on how clear, honest communication helped execute a large-scale transformation successfully. Final Thoughts on Change Leadership [00:44:06] – Why inspiring members and staff to embrace change is just as important as the change itself.